📝 Overview
In this segment of the ChiroHD advanced office configuration features, we will explore the Reminder Templates option. These templates encompass all the automatic text messages generated by ChiroHD. Let’s delve into the various templates and understand their functionalities.
🧾 Types of Reminder Templates
Reminder Templates are pre-configured, automated text messages sent without requiring manual intervention. These messages are fully customizable.
📌 To disable a specific reminder, remove the text verbiage and leave the field blank.
❌ Missed Appointment
Trigger: When the Missed Reminders feature is enabled and ChiroHD marks an appointment as missed (automatically only).
Default Message:
"Hello {{PATIENT_NAME}}, we missed you today. Please contact us to reschedule."
📵 Phone Number Not Found
Trigger: When a patient sends a message but their number is not linked to any patient profile.
Default Message:
"We are sorry! We do not recognize your phone number! Please call us at {{LOCATION_PHONE}}"
📲 Text-Checkin
Trigger: Patient texts “Here” after confirming their appointment.
Default Message:
"Thank you, you have been checked in."
❓ Text-Checkin – No Appointments
Trigger: Patient texts “Here” but has no scheduled appointment or has not confirmed it.
Default Message:
"You have no appointments scheduled for today."
❓ Appointment Confirm – No Appointments
Trigger: Patient texts “Yes” without a valid appointment.
Default Message:
"You have no appointments to confirm."
✅ Appointment Confirm – Success
Trigger: Patient confirms via recognized response (“Yes”) after receiving a reminder.
Default Message:
"Thank you {{PATIENT_NAME}}, your appointment has been confirmed. Once you arrive, you can text 'here' to check in."
🚗 Appointment Confirm – Virtual Waiting Room
Trigger: Virtual Waiting Room feature enabled and patient confirms appointment.
Default Message:
“Thank you, {{PATIENT_NAME}}! Your appointment has been confirmed. Once you arrive, please text ‘Wait’ to remain in your car until the office is ready for you, or text ‘Here’ to check in normally.”
👨👩👧 Family Message – Pre-Appointments
Trigger: Sent to the Head of Household when the family tab is set and “Text Head of House” is selected.
Default Message:
“Hello, {{PATIENT_NAME}}! Please review your family’s appointments:”
👨👩👧 Family Message – Post-Appointments
Trigger: Sent after the pre-appointment family message.
Default Message:
"Reply with 'yes' to confirm all appointments."
❌ Appointment Deny
Trigger: Patient responds with a recognized “No” response to cancel appointment.
Default Message:
"Thank you {{PATIENT_NAME}}, the office has been notified that you can't make your appointment."
🚙 Virtual Waiting Room – Wait
Trigger: Patient arrives and texts “Here” while waiting in their car (Virtual Waiting Room enabled).
Default Message:
"The office has been notified you have arrived, you will receive another text when they are ready for you."
✅ Virtual Waiting Room – Ready
Trigger: It’s the patient’s turn to enter the office.
Default Message:
"The office is ready to see you, please come in."
🌐 Language Support
All templates are available in English and Spanish
Default Spanish templates are only translations of the original English system text
🛠️ If you customize the English template, you must manually update the Spanish version
Spanish reminders are only sent to patients with Spanish as their preferred language in their profile
✅ Key Takeaways
Reminder Templates automate communication like check-ins, confirmations, and missed appointments
Fully customizable—leave fields blank to disable any message
Templates support English and Spanish (manual Spanish updates required if English is customized)
Messages are triggered based on appointment status, check-in behavior, or family preferences
Use Triggers and Office Configuration settings to manage automated reminders effectively
📌 Conclusion
Reminder Templates in ChiroHD help streamline patient communication, reduce no-shows, and enhance appointment coordination. By customizing your templates and understanding the trigger behaviors, your practice can deliver consistent and effective messaging with minimal manual effort.