📝 Overview
In this segment of the ChiroHD advanced office configuration features, we will explore the Reminder Templates option. These templates encompass all the automatic text messages generated by our system. Let's delve into the various templates and understand their functionalities.
🗂️ Reminder Templates
Under Office Configuration, you will find the Reminder Templates section, housing a multitude of automated text messages. These messages play a crucial role in keeping your patients informed and engaged throughout their appointment journey.
📋 Types of Reminder Templates
Appointment Confirmation
Sent when a patient confirms their appointment by responding with the word "yes."
Message:
"Your appointment's been confirmed. Once you arrive, please text 'wait' to remain in your car until the office is ready for you, or text 'here' to check in normally."
Missed Appointment
English: Sent if a patient misses their appointment, prompting them to reschedule
Spanish: Same functionality, tailored for Spanish-speaking patients
Twilio Check-in Message
Sent when a phone number, not associated with a patient account, texts the Twilio phone number during check-in.
Appointment Confirmation (No Appointments)
Sent if a patient without any scheduled appointments attempts to confirm an appointment.
Virtual Waiting Room Messages
English: Messages guiding patients on using the virtual waiting room feature
Spanish: Translated messages for Spanish-speaking patients
Family Reminder
Sent to families with multiple members receiving text reminders together, listing their appointments
Spanish: Similar message translated for Spanish-speaking families
Confirmation Reply
Instructs patients to reply with "yes" to confirm all appointments
Denial Response
Sent if a patient denies the appointment by texting back "no" or "cancel"
Virtual Waiting Room Status
Informs patients of their status once they text "wait" in the virtual waiting room
Office Ready Notification
Notifies patients when the office is ready for them
🌐 Language Support
All reminder templates are available in both English and Spanish, helping ensure clear and effective communication with a diverse patient population.
Please note: ChiroHD does not automatically translate Spanish text. If you modify the default English verbiage, you will need to manually provide the corresponding Spanish translation.
✅ Key Takeaways
Reminder templates automate appointment-related communication to reduce no-shows and increase engagement
Templates cover confirmations, missed appointments, check-in, and virtual waiting room updates
Messages are available in both English and Spanish to support multilingual communication
Templates are customizable and accessed through the Office Configuration section in ChiroHD
Families and patients without appointments also receive tailored messages when applicable
📌 Conclusion
By leveraging these templates, you can automate communication processes, providing timely and relevant information to your patients.
Stay tuned for more insights into optimizing your ChiroHD setup and enhancing patient experience.