ChiroHD

In this segment of the ChiroHD advanced office configuration features, we will explore the Reminder Templates option. These templates encompass all the automatic text messages generated by our system. Let's delve into the various templates and understand their functionalities.

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Under Office Configuration, you will find the Reminder Templates section, housing a multitude of automated text messages. These messages play a crucial role in keeping your patients informed and engaged throughout their appointment journey.

- Sent when a patient confirms their appointment by responding with the word "yes."
- Message: "Your appointment's been confirmed. Once you arrive, please text 'wait' to remain in your car until the office is ready for you, or text 'here' to check in normally."

- English: Sent if a patient misses their appointment, prompting them to reschedule.
- Spanish: Same functionality, tailored for Spanish-speaking patients.

- Sent when a phone number, not associated with a patient account, texts the Twilio phone number during check-in.

Appointment Confirmation (No Appointments)

- Sent if a patient without any scheduled appointments attempts to confirm an appointment.

- English: Messages guiding patients on using the virtual waiting room feature.
- Spanish: Translated messages for Spanish-speaking patients.

- Sent to families with multiple members receiving text reminders together, listing their appointments.
- Spanish: Similar message translated for Spanish-speaking families.

- Instructs patients to reply with "yes" to confirm all appointments.

- Sent if a patient denies the appointment by texting back "no" or "cancel."

- Informs patients of their status once they text "wait" in the virtual waiting room.

- Notifies patients when the office is ready for them.

- Appointment Confirmation
 - Sent when a patient confirms their appointment by responding with the word "yes."
 - Message: "Your appointment's been confirmed. Once you arrive, please text 'wait' to remain in your car until the office is ready for you, or text 'here' to check in normally."
- Missed Appointment
 - English: Sent if a patient misses their appointment, prompting them to reschedule.
 - Spanish: Same functionality, tailored for Spanish-speaking patients.
- Twilio Check-in Message
 - Sent when a phone number, not associated with a patient account, texts the Twilio phone number during check-in.
- Appointment Confirmation (No Appointments)
 - Sent if a patient without any scheduled appointments attempts to confirm an appointment.
- Virtual Waiting Room Messages
 - English: Messages guiding patients on using the virtual waiting room feature.
 - Spanish: Translated messages for Spanish-speaking patients.
- Family Reminder
 - Sent to families with multiple members receiving text reminders together, listing their appointments.
 - Spanish: Similar message translated for Spanish-speaking families.
- Confirmation Reply
 - Instructs patients to reply with "yes" to confirm all appointments.
- Denial Response
 - Sent if a patient denies the appointment by texting back "no" or "cancel."
- Virtual Waiting Room Status
 - Informs patients of their status once they text "wait" in the virtual waiting room.
- Office Ready Notification
 - Notifies patients when the office is ready for them.

All of these reminder templates are available in both English and Spanish, ensuring effective communication with a diverse patient base.

By leveraging these templates, you can automate communication processes, providing timely and relevant information to your patients. Stay tuned for more insights into optimizing your ChiroHD setup and enhancing patient experience.

Reminder Templates

Types of Reminder Templates

Language Support