Invoice item does not have valid Primary Insurance / Coverage
Reason for this Greensheet:
A date of service has to have a valid primary insurance policy/coverage that encompasses the date of service that is trying to bill out.
What to look for and where to look for it:
Patient snapshot > Cases > Click on the desired case > Insurance / Coverage (on the primary policy) > Make sure there is a valid policy coverage for the date of service that is being billed out.
How to correct:
Current year is missing policy/coverage information - Click on Add New Insurance / Coverage for the policy year that is being billed out.
Effective and Expiration dates are incorrectly set up - Click on edit > update the Coverage start and end date appropriately.
Revalidate greensheet