Insurance / Coverage does not include the required referring provider
Reason for this Greensheet:
The specific third party payer has been set up to require a referring provider on the coverage/policy information.
What to look for and where to look for it:
Open patient profile > Cases > Click on the desired insurance case > Insurance / Coverage > Click on edit on the policy
Box 17 and the qualifier is missing -
How to correct:
Click on the drop down menu to select the clinic’s provider that is the referring provider for the patient.
Revalidate greensheet