Twilio Campaign Registry Requirements
⚠️ Plan ahead: If you plan to use ChiroHD's integrated texting service, we recommend starting this process approximately 30 days before your go-live date.
Overview
ChiroHD uses Twilio as its integrated texting provider. Before Twilio will approve your texting campaign for use, your office website must meet specific compliance requirements. This article outlines what you need to have in place before submitting for campaign registry approval.
What Twilio Requires
🚨 Twilio will review your website for the presence of two required items:
A Privacy Policy page
A Terms and Conditions (or Mobile Terms of Service) page
Without both of these pages publicly accessible on your website, your Twilio campaign will not be approved.
Important Notices
⚠️ Legal Disclaimer: The templates below are provided as a starting point only. You must consult with qualified legal professionals and/or your website administrator to ensure your website is fully compliant with all applicable laws and regulations before publishing either document.
🚫 Sole Proprietorships: ChiroHD does not currently support Twilio campaign registration for offices registered as a sole proprietorship. Twilio discourages - and in many cases disallows - texting campaigns by agents registered as sole proprietors due to liability concerns.
✏️ Privacy Policy Template
Use this as a reference when creating your office's Privacy Policy. Tailor all bracketed fields to your specific business.
Effective Date: [Date MM DD YYYY] Template for use in USA and Canada
Introduction
[Your Company Name] ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
Information We Collect
Personal Information: When provided voluntarily by individuals, we may collect personal information such as names, addresses, email addresses, and phone numbers.
Non-Personal Information: For statistical purposes, we may also collect non-personal information such as browser type, operating system, and IP address.
How We Use Your Information
We may use the collected information for purposes including, but not limited to:
Providing and personalizing our services
Processing transactions and delivering products
Sending periodic emails related to your orders or inquiries
Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this Privacy Policy.
We will not share your personal information for marketing/promotional purposes.
Third-Party Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Compliance: We may disclose information when required by law or in response to lawful requests by public authorities.
Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. You can control cookies through your browser settings.
Your Choices
You have the right to access, correct, or delete your personal information. To do so, please contact us at [your email address].
Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [your contact information].
✏️ Mobile Terms of Service Template
Use this as a reference when creating your office's Terms and Conditions / Mobile Terms of Service page. Tailor all bracketed fields to your specific program.
Per industry standards, your mobile terms of service must include: customer support contact information, complete opt-out instructions (displayed in bold), a recurring message disclosure (if applicable), a product description, and a program name. Additional requirements may apply for specific programs (e.g., sweepstakes or contests).
[Program Name]
[Insert a brief description of the kinds of messages users can expect to receive when they opt in.]
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number].
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, please contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: [link to your Privacy Policy page]
Next Steps
Once your Privacy Policy and Terms and Conditions pages are live on your website, you can proceed with Twilio campaign registration. If you need assistance with the registration steps within ChiroHD, refer to our Twilio Setup Video
👉 Twilio Video Tutorial
If you have questions about your campaign status or need support, contact the ChiroHD Onboarding team.