Service is not billable
Reason for this Greensheet:
At the system level, the specified service has been set up so that it is not allowed to bill out under the specific case type.
What to look for and where to look for it:
System level: System dashboard > System settings > Services > Click on the service’s name in blue > under Unbillable on Selected Case Types, see if the case type is listed that this service is on.
Location level: Log into the location > Settings > Services > Click on the service’s name in blue > under Unbillable on Selected Case Types, see if the case type is listed that this service is on.
How to correct:
System level: System dashboard > System settings > Services > Click on the service’s name in blue > under Unbillable on Selected Case Types, see if the case type is listed that this service is on.
If the service should be allowed to be billed on the case type, click on the x to remove the case type > Submit.
Location level:
If you are a system admin, log into the system settings and follow the instructions above.
If you are part of a franchise, contact your corporate office to discuss this matter.
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