📝 Overview
This article explains what happens to existing scheduled appointments when a practice needs to close its office hours unexpectedly in ChiroHD. It provides a step-by-step guide based on the process shown in the demonstration, ensuring clarity on how the system handles appointments after office hour exceptions are set.
Setting Exception Hours When Appointments Are Already Scheduled
If you need to close your office suddenly—such as for an emergency—you may set exception hours, even if you already have appointments on the schedule.
Navigate to your Live Location, click the gear icon on the calendar you would like to change.
Verify that you are on the Correct date and on the Exception tab.
Edit the working hours for partial availability, or remove all hours to indicate closure for the entire day.
After making changes, click Save.
After saving, your entire calendar for that day will turn gray. The gray color indicates that the office is officially closed for that day.
🔔 Important:
Patients with existing appointments will still appear on the calendar to ensure no scheduled visits are lost.
The time slots on the side will remain visible and represent appointments that were scheduled before the office hours were deleted.
These appointments can still be viewed, contacted, or rescheduled as needed, allowing your office to maintain communication and manage scheduling without losing clinician or patient information.
👉 See the related resources for instructions on Setting up Exception Hours.
✅ Key Takeaways
You do not lose any appointments when office hours are closed or exception hours are set.
Deleting office hours for a day sets the entire schedule to gray, marking the office as closed.
Scheduled appointments for that day remain visible on the calendar.
Time blocks for existing appointments are preserved for reference and follow-up.
📌 Conclusion
Closing office hours in ChiroHD—even on short notice—does not remove or delete any patient appointments that are already scheduled. All bookings remain accessible, making it easy to keep track and reach out to patients as required.