š Overview
The two-way texting feature in ChiroHD now supports MMS (Multimedia Messaging Service), allowing you to send images, documents, audio clips, and moreāalongside regular text messagesāfor enhanced patient communication.
šļø Supported File Types
You can send most common file formats, including:
š¼ļø Images
Photos (JPG, PNG)
Screenshots
Flyers or graphics
š„ Videos
Short video clips (MP4, MOV)
š Audio
Voice recordings or audio clips (MP3, M4A)
š Documents
PDFs
š” Use widely supported formats (JPG, MP4, PDF, etc.) for best delivery experience.
š File Size Limitations
Maximum combined size = 5 MB (text + all attachments)
ā ļø If the message exceeds the limit, it will not send
š For larger files, split them across multiple messages or use an external sharing method
š¤ How to Send MMS Files
1. Open Two-Way Texting Window
From the patient profile, click their blue cell phone number
āORFrom the notification panel, click the patientās name under Active or Recent Conversations
2. Attach and Send
Click the attachment icon (š paperclip)
Select the image or file from your computer
Click Send
ā Thatās it! Your MMS message will be delivered directly to the patient.
ā Key Takeaways
Use MMS to send images, PDFs, audio, and short video clips
Keep total message size under 5 MB
MMS is accessible via patient profiles or recent conversation alerts
Use the paperclip icon to attach files and send them seamlessly
Stick to common formats to avoid compatibility issues
š Conclusion
With MMS support in ChiroHDās two-way texting window, you can share important documents and visuals with patients more efficiently than ever. Just click, attach, and sendādirectly from the patientās profile or your active message center.