📝 Overview
Receive instant email notifications when appointments are created by external sources, ensuring transparency and timely information for your team. External sources include GoHighLevel, the new patient web scheduler, and the patient app.
Accessing and Enabling Email Notifications
Navigate to your Live Location, Settings, Office Configuration, click on the Email Notifications Tab.
Email Notification Settings Fields
Click Edit in the upper-right corner of the Email Notifications tab.
Select the blue + Appointment Type button.
Configure the following fields:
Appointment Type
Source
Supported sources include: Go High Level, New Patient Web Scheduler, and the Patient App
Email Address(es)
Multiple email addresses can be added. All listed recipients will receive the same notification emails.
Click the green Save button in the upper-right corner.
How Email Notification Works
Once enabled, an email notification is sent whenever an appointment is created through an external source.
Each notification email includes:
Patient appointment details
Appointment date and time
The source used to create the appointment
Troubleshooting Email Notifications
If notifications are not being received:
Verify that Email Notifications are enabled.
Confirm the correct appointment type and source are selected.
Ensure recipient email addresses are entered correctly.
Check spam or junk mail folders.
Review any email filtering rules that may be redirecting messages.
If issues persist, contact ChiroHD Support for assistance.
✅ Key takeaways
Receive notifications any time an external source schedules an appointment on ChiroHD
Add multiple team members as recipients to ensure appointment notifications are not missed.
This feature centralizes appointment awareness for your staff
📌 Conclusion
By enabling email notifications for external appointments in ChiroHD, your office remains informed whenever external platforms schedule a patient appointment. This promotes transparency and allows for prompt office responses, improving overall workflow and patient communication.