📝 Overview
ChiroHD's Reputation Management feature allows you to send review requests to patients, enabling them to easily copy and post their reviews on Google or Facebook.
⚙️ Enabling Reputation Management
🖥️ Initial Setup
Access the Dashboard
Navigate to:
Your Location > Reporting > Reviews
→ This opens the Reputation Management Dashboard
🔧 Configuring Settings
Click Settings in the dashboard.
🌍 Google Place ID
Visit: Google Places ID Finder
Search for your business on the map
Once you have found your business - you will see the Place ID is listed on the map.
Copy the Place ID
Example:
ChIJM8SlEVIR9YgRQ2e5PXLdWC4
Paste it into the Google ID field in ChiroHD
📘 Facebook ID
Go to your Facebook Business Page
Look at the URL
Example:
facebook.com/life.edu
Copy the page ID only (e.g.,
life.edu)
Paste it into the Facebook ID field in ChiroHD
📝 Leave the Facebook ID blank if you only want to send Google reviews.
🎨 Customizing the Landing Page
Background Color: Set the page background
Star Color: Customize the star rating appearance
Threshold Rating: Set a minimum star rating for public display
Text Fields: Personalize the landing page text (default text is provided)
📤 Sending Review Requests
🔁 Automated Requests
System-Level Triggers
Navigate to:
System Dashboard > System Settings > TriggersCreate triggers based on:
Appointment Type
Patient Tags
Include this macro in your message:
{{REVIEW_REQUEST_LINK}}
(Copy and paste exactly from the ChiroHD guide)
✉️ Email Templates
Go to:
System Dashboard > System Settings > Email TemplatesCreate a Marketing Email template
Insert the macro:
{{REVIEW_REQUEST_LINK}}
📲 Text Messages
Texts have higher engagement rates
Personalize the message
Include the {{REVIEW_REQUEST_LINK}} macro
✋ Manual Requests
Navigate to:
Location > Reporting > Reviews > Manage ReviewsCopy a patient’s specific review link
Send via two-way text
🗂️ Reviewing and Managing Feedback
📋 Manage Reviews Section
Track:
Submitted reviews
Open review requests
Resend Review Links if patients haven’t submitted
🗃️ Archive Requests
Archive old or inactive requests that haven’t been completed
🧪 Testing and Monitoring
Test as a patient to understand the experience
Regularly monitor your reviews on:
Google
Facebook
🧾 Additional Notes
This feature is in beta
Expect ongoing updates and improvements
Future updates may include:
Auto-archiving
Triggering based on charge counts
💡 Best Practices
Personalize review messages for better engagement
Monitor and respond to reviews consistently
Test the feature internally before going live with patients
✅ Key Takeaways
Enable Reputation Management under Reporting > Reviews
Add Google Place ID and Facebook ID to enable review links
Use macros to include review links in emails and texts
Set up triggers to automate review requests
Monitor and resend review links as needed
Archive unused review links to keep your dashboard clean
Test the process as a patient to understand the experience
📌 Conclusion
ChiroHD’s Reputation Management feature helps your practice boost its online presence by encouraging patient reviews on Google and Facebook. By setting up triggers, customizing your landing page, and actively monitoring feedback, you can streamline the review process and increase your practice’s visibility and credibility.