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Check-in Device

Easily set up a check-in device so patients can sign in for appointments using their phone number.

Updated over 2 weeks ago

📝 Overview

This guide will show you how to set up and use the check-in device, allowing patients to easily check in for their appointments by entering their phone number.


💻 Supported Devices

You can use a computer, tablet, or iPad as your check-in device.


✅ The only requirement is that it must be able to run Google Chrome.


⚙️ Setting Up the Check-In Device

  1. Open Google Chrome: On your chosen device, open the Chrome browser.

  2. Go to www.chirohd.com: Enter the website address.

  3. Log In: Use your regular ChiroHD login credentials.

  4. Select “Check-in Device”:

    • Instead of standard login, click the “Check-in Device” option.

    • Use the same credentials you use for the calendar.


📍 Selecting the Correct Location

  • When prompted, select your live location, not the training location.
    ✅ This ensures patients can log in properly.


📲 Checking In Patients

  • Enter Phone Number: Patients type the phone number linked to their profile.

  • 📌 Phone numbers must be unique to avoid check-in issues.


👨‍👩‍👧‍👦 Family Check-In

  • Link Family Members:

    • Go to the patient’s profile

    • Navigate to the Family section

    • Associate one phone number with all family members

🔗 Click Here For Article – How to properly set up a family

  • Check In Family Members:

    • When a patient enters their phone number, they can select which family members to check in.

    • Click “Check in Selected Patients.”


🗣️ Optional: Subjective Questions

  • You can configure the device to ask subjective questions at check-in.

    • 📝 This is optional and can be enabled if desired.


Confirmation

  • After checking in, patients will see a confirmation screen.

  • ⚠️ The message on this screen is pre-set and cannot be customized.


💡 Important Tips

  • 🔁 Daily Log In: You need to log in to the check-in device every day.

  • 💤 Re-Log In After Inactivity: If the device times out (e.g., during lunch), you must log in again.

  • 🌐 Use Google Chrome: Always run the check-in device on Google Chrome.

  • ☎️ Unique Phone Numbers: Make sure each patient (or family) has a unique phone number for accurate check-ins.


Key Takeaways

  • A check-in device can be a computer, tablet, or iPad running Google Chrome

  • Log in daily and re-log in if the device is idle

  • Patients check in using their phone number

  • One phone number can be linked to a family for group check-ins

  • Subjective questions and check-in confirmations are optional and limited


📌 Conclusion

Setting up the check-in device is simple and ensures a smooth check-in process for patients. If you have any questions, please contact our support team.

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