š Overview
This guide will show you how to set up and use the check-in device, allowing patients to easily check in for their appointments by entering their phone number.
Supported Devices
You can use a computer, tablet, or iPad as your check-in device.
ā The only requirement is that it must be able to run Google Chrome. Ensure that the browser is updated to the latest version for optimal performance and security.
Setting Up the Check-In Device
Open Google Chrome: On your chosen device, open the Chrome browser.
Go to www.chirohd.com: Enter the website address.
Log In: Use your regular ChiroHD login credentials.
Select āCheck-in Deviceā:
Instead of standard login, click the āCheck-in Deviceā option.
Use the same credentials you use for the calendar.
Selecting the Correct Location
When prompted, select your live location, not the training location.
ā This ensures patients can log in properly.ChiroHD supports the use of multiple check-in stations simultaneously, allowing efficient management of high patient volumes by adding additional devices as needed.
Checking In Patients
Enter Phone Number: Patients type the phone number linked to their profile.
Phone numbers must be unique to avoid check-in issues.
Family Check-In
Link Family Members:
Go to the patientās profile
Navigate to the Family section
Associate one phone number with all family members
If you have further questions about this, please see our other resources on How to properly set up a family in ChiroHD.
Check In Family Members:
When a patient enters their phone number, they can select which family members to check in.
Click āCheck in Selected Patients.ā
Optional: Subjective Questions
You can configure the device to ask subjective questions at check-in.
š This is optional and can be enabled if desired.
Confirmation
After checking in, patients will see a confirmation screen.
ā ļø The message on this screen is pre-set and cannot be customized.
Important Tips
Daily Log In: You need to log in to the check-in device every day.
Re-Log In After Inactivity: If the device times out (e.g., during lunch), you must log in again.
Use Google Chrome: Always run the check-in device on Google Chrome.
Unique Phone Numbers: Make sure each patient (or family) has a unique phone number for accurate check-ins.
Keep Google Chrome Updated: Regularly update Google Chrome to ensure compatibility with ChiroHD features.
Troubleshooting FAQ for Check in Device:
Is there a way to stop the check-in screen from timing out?
Since we are an EHR provider, we prioritize compliance with HIPAA regulations and maintain robust security measures for compliance reasons. In line with these standards, ChiroHD is configured to automatically log out users after 45 minutes of inactivity. This measure helps safeguard sensitive patient information and ensure data security. Unfortunately, this timeout setting cannot be customized.
ā Key Takeaways
A check-in device can be a computer, tablet, or iPad running Google Chrome
Log in daily and re-log in if the device is idle
Patients check in using their phone number
One phone number can be linked to a family for group check-ins
Subjective questions and check-in confirmations are optional and limited
š Conclusion
Setting up the check-in device is simple and ensures a smooth check-in process for patients. If you have any questions, please contact our support team.