This guide will show you how to set up and use the check-in device, allowing patients to easily check in for their appointments by entering their phone number.
Supported Devices
You can use a computer, tablet, or iPad as your check-in device. The only requirement is that it must be able to run Google Chrome.
Setting Up the Check-In Device
Open Google Chrome: On your chosen device, open Google Chrome.
Go to www.chirohd.com: Enter the website address into the browser.
Log In: Use your regular login credentials (email and password) to log in as you normally would.
Select “Check-in Device”: Instead of the regular login, click on the “Check-in Device” option. Use the same login credentials you use for your calendar.
Selecting the Correct Location
Select Your Live Location: When prompted to select a location, make sure to choose your live location, not the training location. This ensures patients can log in properly.
Checking In Patients
Enter Phone Number: Patients will enter the phone number associated with their profile.
Unique Phone Numbers: Ensure each phone number is unique to a single patient or family to avoid check-in issues.
Family Check-In
Link Family Members: If you have a family linked together, one phone number can check in the entire family. Go to the patient’s profile, navigate to the family section, and ensure one phone number is associated with all family members.
Please refer to this guide on how to properly set up a family: Click Here For Article
Check In Family Members: When a patient enters their phone number, they can select which family members to check in. Then, click “Check in Selected Patients.”
Optional: Subjective Questions
Set Up Subjective Questions: You can set up the device to ask patients subjective questions at check-in. This is optional but available for use.
Confirmation
Check-In Confirmation: After checking in, patients will see a confirmation screen indicating they have been checked in.
Please note: The confirmation message displayed on this screen is pre-set and cannot be customized.
Important Tips
Daily Log In: You need to log in to the check-in device every day.
Re-Log In After Inactivity: If the device times out due to inactivity, such as during a lunch break, you will need to log in again. Make it part of your workflow to check the device after any period of inactivity.
Use Google Chrome: Ensure the check-in device runs on Google Chrome.
Unique Phone Numbers: Avoid having the same phone number in multiple patient accounts.
Conclusion
Setting up the check-in device is simple and ensures a smooth check-in process for patients. If you have any questions, please contact our support team.