📝 Overview
This guide will show you how to set up and use the check-in device, allowing patients to easily check in for their appointments by entering their phone number.
💻 Supported Devices
You can use a computer, tablet, or iPad as your check-in device.
✅ The only requirement is that it must be able to run Google Chrome.
⚙️ Setting Up the Check-In Device
Open Google Chrome: On your chosen device, open the Chrome browser.
Go to www.chirohd.com: Enter the website address.
Log In: Use your regular ChiroHD login credentials.
Select “Check-in Device”:
Instead of standard login, click the “Check-in Device” option.
Use the same credentials you use for the calendar.
📍 Selecting the Correct Location
When prompted, select your live location, not the training location.
✅ This ensures patients can log in properly.
📲 Checking In Patients
Enter Phone Number: Patients type the phone number linked to their profile.
📌 Phone numbers must be unique to avoid check-in issues.
👨👩👧👦 Family Check-In
Link Family Members:
Go to the patient’s profile
Navigate to the Family section
Associate one phone number with all family members
🔗 Click Here For Article – How to properly set up a family
Check In Family Members:
When a patient enters their phone number, they can select which family members to check in.
Click “Check in Selected Patients.”
🗣️ Optional: Subjective Questions
You can configure the device to ask subjective questions at check-in.
📝 This is optional and can be enabled if desired.
✅ Confirmation
After checking in, patients will see a confirmation screen.
⚠️ The message on this screen is pre-set and cannot be customized.
💡 Important Tips
🔁 Daily Log In: You need to log in to the check-in device every day.
💤 Re-Log In After Inactivity: If the device times out (e.g., during lunch), you must log in again.
🌐 Use Google Chrome: Always run the check-in device on Google Chrome.
☎️ Unique Phone Numbers: Make sure each patient (or family) has a unique phone number for accurate check-ins.
✅ Key Takeaways
A check-in device can be a computer, tablet, or iPad running Google Chrome
Log in daily and re-log in if the device is idle
Patients check in using their phone number
One phone number can be linked to a family for group check-ins
Subjective questions and check-in confirmations are optional and limited
📌 Conclusion
Setting up the check-in device is simple and ensures a smooth check-in process for patients. If you have any questions, please contact our support team.