📝 Overview
This article provides a comprehensive walkthrough on how overbooked slots function in ChiroHD. We'll cover the meaning of red number indicators, methods to view and handle overbooked appointments on the calendar, and settings related to staff and patient self-scheduling through the ChiroHD mobile app and web scheduler.
What Are Overbooked Slots?
On your ChiroHD calendar, numbers displayed to the right of each time slot indicate how many patients are currently scheduled for that interval.
If a red marker or red number appears, it signals that the time interval is overbooked, exceeding the maximum set slots for that column layout.
For example, in a four-column view, if eleven patients are scheduled, the slot is considered overbooked.
Viewing Overbooked Appointments: in Tab View
Click the Calendar Settings button in the top left to determine if you are in Tab or Provider View.
In Tab View, you can expand overbooked appointments by clicking the plus icon at the top left corner. This reveals all appointments scheduled for overbooked intervals along the left of your calendar.
If you prefer this overbooking intervals to be Default on your Tab View calendar, you can enable this by clicking on Expand Overbooked Intervals.
Viewing Overbooked Appointments: in Provider View
Click the Calendar Settings button in the top left to determine if you are in Tab or Provider View.
Page directional arrows at the top right allow you to scroll through and view overbooked intervals.
Manually Scheduling into Overbooked Slots
Click the slot number indicator on the right side of the calendar.
If scheduling into an overbooked slot, you'll receive a warning and be prompted to confirm before proceeding. Click yes to confirm you are ok with overbooking.
Search for the patient and manually add the appointment.
Overbooking and the Mobile App
Navigate to your Live Location, Settings, Initial Setup, Mobile App.
Scroll to the bottom of the Mobile App Settings page and you will see Allow Overbooking Slots.
If checked, patients will see and be able to overbook appointments.
If unchecked, overbooked or unavailable slots will NOT appear to patients in the app.
Patient Self-Scheduling and Overbooking (Web Scheduler)
Navigate to your Live Location, Initial Setup, Integrations, Web.
The web scheduler does not support patient overbooking. There are no features or settings that allow overbooking in the web scheduler. Only available columns will display. If a slot is full or overbooked, it is hidden from new patient scheduling.
✅ Key Takeaways
Red numbers on your calendar indicate overbooked slots.
Staff may override slot limits to schedule additional appointments.
Patient self-scheduling can be allowed or restricted based on mobile app settings.
The web scheduler forbids overbooking and displays only available slots.
📌 Conclusion
Managing overbooked slots in ChiroHD ensures your staff retains control over scheduling flexibility, while also allowing you to regulate patient self-scheduling permissions for both the mobile app and web scheduler. Proper configuration helps maintain a balanced appointment workflow and prevents unintended booking conflicts.