Reason for the error:
If you are receiving the below error message after creating a login user, it is most likely due to the email already being in use by an accidental or duplicate user.
Solution:
Check for Duplicate or Inactive Users (both at the system level and location level):
Navigate to Settings > Users.
Click on the Show inactive checkbox. This will list inactive users in red at the bottom of the Location User and Organization User tabs.
Edit the Inactive User's Email:
Locate the inactive user using the email address you want to update.
Select the inactive user and modify their email address by adding
+inactivebefore the@symbol.For example, if the email is
[email protected], edit it to[email protected].
Save and Refresh:
Save the changes after adding the extension.
Refresh your browser to ensure the changes take effect.
Update the Desired User's Email:
Go back to the user who needs the email address.
Create the user again, this time the email address will be valid.
Resend the ChiroHD invite to the user.
By following these steps, you can effectively resolve email address conflicts and ensure smooth user management within ChiroHD.