📝 Overview
If you receive the error “A User With That Email Already Exists In The System” while creating a user login in ChiroHD, it typically means that the email address is already in use, possibly by a duplicate or inactive user.
⚠️ Reason for the Error
The email address you're trying to use is already associated with an existing or inactive user account in the system.
🛠️ Solution Steps
1. 🔍 Check for Duplicate or Inactive Users
Go to Settings > Users
Click the “Show inactive” checkbox
Inactive users will appear in red at the bottom of both the Location User and Organization User tabs
2. ✏️ Edit the Inactive User’s Email
Locate the inactive user using the conflicting email
Click to edit their profile
Modify the email address by adding
+inactivebefore the@Example:
Original:[email protected]
Edited:[email protected]
3. 💾 Save and Refresh
Click Save
Refresh your browser to make sure the changes are applied
4. 🔄 Update the Desired User’s Email
Go back to the user you want to set up
Use the now-available email address
Create the user again
Resend the ChiroHD invite if needed
✅ Key Takeaways
This error occurs when a duplicate or inactive user already uses the same email
Use the Show inactive filter to uncover hidden conflicts
Add
+inactiveto the email to retain the old account but free up the addressAlways refresh your browser after saving changes
Re-attempt to create or update the user with the corrected email
📌 Conclusion
ChiroHD requires each user to have a unique email address, even if the account is inactive. By identifying and updating any inactive user accounts, you can quickly resolve email conflicts and ensure seamless user creation and access.