📝 Overview
Integrating with TigerView in ChiroHD is easy! Just follow the steps in this document. If you need assistance, please contact our support team at [email protected]. This integration requires that you use the ChiroHD Patient ID as the ID in TigerView. If you do not set this correctly, they will not be synced correctly.
🔍 Step 1: Important Information to Know Before You Get Started
Open the integration guide on the x-ray computer.
You will not be able to complete the integration or sync previous X-rays otherwise.
Use a Chrome browser, the only browser supported by ChiroHD.
This guide enables auto-sync of new X-rays directly into ChiroHD after completion.
To Sync Previously Taken X-rays:
Open the patient’s exam on the x-ray computer
Update the patient ID to match their ChiroHD patient ID
Click through each image in the exam
Close the exam and click Export
This integration requires that you use the ChiroHD Patient ID as the ID in TigerView. If not set correctly, they will not be synced correctly.
🖥️ Step 2: TigerView Steps
Call TigerView at 1-800-385-9593
Select Option #2 for Technical Support
Inform the representative you are setting up for ChiroHD integration, and that the patient ID must be followed by an underscore at the beginning of the file name
Request X-rays be exported in JPEG format
Ask the support agent to confirm the export folder
We recommend creating a folder on the desktop called Xray Uploads
🔧 Step 3: ChiroHD Steps
Download & Install the ChiroHD Uploader App
Install the app and follow the prompts
If you see a warning screen:
Click More Info > Run Anyway (if prompted)
Installation
Click Next when the installation folder prompt appears
Click Close once installation completes
Configure the App in ChiroHD
Log into ChiroHD
Navigate to Settings > Initial Setup > Integrations
Click on X-rays
Click the Copy button next to the Authentication Key
Paste the key into the Authorization box in the Uploader App
❗You must complete this step before proceeding.
Link Export Folder in Uploader App
Click the gray Choose Folder button
Locate the same folder on your desktop used in TigerView setup
The path will populate
In the dropdown to the left, select X-rays, then click Add
This connects to the folder set up by the TigerView support rep in Step 5
Finalize the Setup
Click Save Changes and Restart Service
❗This step is VERY IMPORTANT
Anytime you modify folder paths, you must click this button
You should see a message:
"Setup Complete, Configuration saved for..."
It will display your office’s name, confirming the connection to your ChiroHD location
Final Step
Restart your x-ray computer
✅ Key Takeaways
Integration must be done on the x-ray computer
ChiroHD Patient ID is required for TigerView sync
X-rays must be exported as JPEG files
Use a dedicated export folder, ideally on the desktop
The Uploader App must be linked to this folder using the correct Authentication Key
Always restart the service after changes and reboot the computer for the integration to take effect
🏁 Conclusion
Once you've followed the steps above, TigerView will seamlessly sync your x-rays into ChiroHD, enhancing your clinical workflow and ensuring that all patient imaging is accurately and automatically integrated. If you encounter issues, contact [email protected] for assistance.