Integrating with TigerView in ChiroHD is easy! Just follow the steps in this document. If you need assistance, please contact our support team at [email protected]. This integration requires that you use the ChiroHD Patient ID as the ID in TigerView. If you do not set this correctly, they will not be synced correctly
Step 1: Important information to know before you get started
Please make sure to open the integration guide and follow these instructions on the x-ray computer. You will not be able to complete the integration or sync previously taken x-rays if you are not on the x-ray computer.
Make sure you are using a Chrome browser as that is the only browser that ChiroHD supports.
Just to clarify, this guide will allow you to auto sync x-rays directly into ChiroHD from this point forward after the integration is complete.
If you want previously taken x-rays (before the integration) to sync, please follow the steps below:
Open the patient's exam on the x-ray computer
Update the patient ID so that it matches their ChiroHD patient ID (otherwise it will not sync)
Click through each image in the exam
Close out of the exam and click Export.
This integration requires that you use the ChiroHD Patient ID as the ID in TigerView. If you do not set this correctly, they will not be synced correctly.
Step 2: TigerView Steps
Call TigerView at 1-800-385-9593
Select option #2 for Technical Support
Let the representative know that you are setting up for ChiroHD integration, and need the patient ID followed by an underscore at the beginning of the file name.
Also let the representative know that the X-rays also need to export in a JPEG format.
Ask the technical support agent to confirm the folder they will export the files to. We recommend creating a folder, on the desktop of the x-ray computer, called Xray Uploads.
Step 3: ChiroHD Steps
Download the ChiroHD Uploader App
Click here to download the app
Install the App and follow the steps
If you see this screen - click More Info > then Run Away (not everyone will see this prompt)
When the Select Installation Folder window comes up - just click Next - do not change any folder settings.
When the Installation Complete comes up - just click on Close
Log into ChiroHD
Navigate to Settings > Initial Setup > Integrations
Click on X-rays
Click the "Copy" button that is next to the Authentication Key
Paste the authentication key into the Uploader App in the Authorization box. The next steps will not work if you do not do this step.
Click on the gray Choose Folder button. Use the prompts to location the SAME folder that you setup on your desktop (the file folder that the x-ray software is exporting to). The location path to that file folder will appear. To the left of that field, click on the drop-down menu and select X-rays and then click the add button. You will see the file path populated at the top of the uploader.
You are connecting to the file folder that the TigerView support technician set up for you in step 5, under the TigerView steps.
(please note this screenshot may not reflect you folder's path)
Click Save Changes and Restart Service.
This step is VERY IMPORTANT.
If you ever add more folders or make changes to any folder path, you will always have to hit this button.
You should see a message that says "Setup Complete, Configuration saved for..." This message should display your office's name (the below screenshot is a blank example). This means the uploader has successfully been connected to your ChiroHD location.
Restart your x-ray computer.