📝 Overview
Patients who have an adjustment and a separate massage appointment on the same day arrive for both at the same time. The massage normally happens after the adjustment, so the massage appointment shouldn’t be ready for the massage provider yet.
The Move appts with mx to end of queue setting handles this. When it’s on, the massage appointment moves to the end of the massage provider’s queue, even though it’s marked arrived. It stays there until the adjustment appointment is marked treated.
🧭 How to Turn It On or Off
Go to your Live Location.
Click Settings > Office > Office Configuration.
Find Move appts with mx to end of queue and toggle it On or Off.
⚙️ How It Works
The patient arrives for both appointments at the same time.
Both appointments show as arrived.
The massage appointment moves to the end of the massage provider’s queue instead of appearing in arrival order.
The adjustment is completed and marked Treated.
The massage appointment is now ready for the massage provider.
💡 When to Use This Setting
Your office books adjustments and massages as separate appointments for the same visit.
The massage normally follows the adjustment.
You want the massage provider’s queue to show only patients who are ready to be seen.
🔄 What Happens When It’s Off
Arrived massage appointments stay in the queue in the order the patient arrived, even if the adjustment hasn’t happened yet.
✅ Key Takeaways
This setting applies to patients with a separate adjustment appointment and massage appointment on the same day.
The massage appointment moves to the end of the massage provider’s queue until the adjustment is marked treated.
Mark the adjustment as treated promptly so the massage provider knows the patient is ready.
Find the setting under Settings > Office > Office Configuration.
📌 Conclusion
Turn this on if your patients are usually adjusted before their massage and you want the massage provider’s queue to show only patients who are ready. Leave it off if your massages are scheduled independently of adjustments, or if patients are often seen by the massage provider first.