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Subscription (ChiroHD Monthly Subscription)

Easily manage your ChiroHD monthly subscription, payment methods, and invoices directly from your live location.

Updated over a week ago

πŸ“ Overview

This article will guide you through the steps to manage your ChiroHD monthly subscription, including updating your payment method, setting up automatic billing, and viewing invoices.

πŸ”’ Note: Subscription management is tied to each individual location, so these steps must be completed from your live location.


πŸ› οΈ Steps to Manage Subscription

1. πŸ” Log In to Your Live Location

To manage your subscription:

  • Ensure you are logged into your live location

  • Subscription settings are not accessible from the system level


2. βš™οΈ Access the Subscription Settings

  • Navigate to any screen within ChiroHD (e.g., Calendar screen)

  • Click your name in the top right corner

  • Select Subscription from the dropdown menu


3. πŸ’³ Update Your Payment Method

To add or update the card on file:

  • Click the button to manage your payment method

  • This connects directly to Stripe for secure payment updates

  • Follow the prompts to add a new card or update an existing one


4. πŸ” Set Up or Verify Automatic Billing

  • If automatic billing is active, a green bar will appear

  • If not set up, you will see a red bar and a button to activate automatic billing

  • View your next billing date and billing messages

    • Billing messages may include number of texts sent


5. πŸ“„ View and Pay Invoices

To manage open invoices:

  • Access the View/Pay Invoice section on the right side of the Subscription screen

  • Click View/Pay Invoice to see available invoices

  • Download invoices and receipts for paid invoices

  • Click View Invoice and Payment Details to see itemized charges, including:

    • Quantity of text messages sent

    • Texting campaigns

    • Subscription fee

    • Patient app charges (if applicable)


βœ… Key Takeaways

  • Subscription settings are location-specific, not system-wide

  • Securely manage payment details through Stripe

  • Confirm auto-billing status by color indicators (green = active, red = inactive)

  • View, pay, and download detailed invoices directly from the Subscription screen

  • Stay informed with billing messages and upcoming charge dates


πŸ“Œ Conclusion

To manage your ChiroHD subscription, payment method, or view past invoices:

  1. Log in to your live location

  2. Click on your name at the top right corner

  3. Select Subscription to access all subscription management options

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